Frequently Asked Questions
1. The website says that I can’t schedule my party online for the date and time of my choice, why is that?
Likely, you are attempting to schedule your party less than 10 days out in advance. To book online, we require you to schedule at least 10 days in advance. If it is less than 10 days, please call to check availability.
2. I was booking online and my time disappeared, did someone take my time slot?
If you have already selected a time slot and you exit out of the screen or have issues logging into the site, a missing time slot does not necessarily mean it was taken by another guest or is no longer available. Often times, our system places a temporary “hold” on your spot so that another guests cannot take your time slot while you are booking. Please revisit the site later on during the day and the hold should be removed so that you can pick up where you left off.
3. I see that there are table numbers when booking online… which table number is upstairs/downstairs/the best table for a party?
The table numbers reflected online do not reflect our seating chart, rather, they are a way for our system to keep track of how many parties we have going on at one time. If you have a seating request, please feel free to mention your preference during your confirmation call with one of our party staff members.
4. If I have adults who just want to watch, do they have to pay?
We will allow 5 spectators per every 10 kids who attend birthday party. If you have a party of 14 jumpers you will be allowed 7 spectators. We do have viewing areas surrounding trampoline floor and on Mezzanine. We do however require anyone who plans to enter onto the trampoline platform (jumping or not) to sign a waiver.
5. What is a flight pass? What all can my party guests do during their jump time?
A flight pass is an all-inclusive pass that gives your guests access to our entire trampoline park for 1 hour! The guests can take advantage of our trampolines, ninja course, dodge ball arena, basketball, foam pits and trapeze. Arcade tickets can be purchased at the kiosk in our arcade. Ninja Bounce is a separate Inflatable Park at Charleston location only and there is an additional fee to enter this Park.
6. What is the schedule of the party? How long do my kids get to jump? When do they eat?
Please plan to arrive 15-20 minutes early to the party and ask your guests to do the same. Make sure you have all SIGNED PAPER WAIVERS from all birthday party attendee parents unless they are 18 years or older. This applies to kids who have already been to our park and has a waiver on file online. The first hour of the party is the ACTUAL JUMP TIME. After jump time, the guests will go to the party table for 45 minutes of “table time” where they can eat cake and drink sodas and open presents.
7. Why do I have to arrive 15-20 minutes early? What happens if I’m late?
The start time of your party marks the start time of your 1-hour Jump Time. This is why it is so important to arrive early to get everyone set up with wristbands and we can make sure waivers are filled out correctly. Please have your guests arrive early as well. Every minute you are late, you are missing out on fun jump time, so please try to arrive on time.
8. What if I have more than 10 jumpers?
If you have more than 10 party jumpers, additional jumpers are $16 (regular ticket price). You can absolutely add more than 10 jumpers when booking your party online or when we give you a confirmation call the week of your party.
Remember, if you have additional jumpers you may want to add additional pitchers of soda for $8.
9. When can I add my extra jumpers?
The week of your party, one of our party staff will call you to confirm the details of your party. You can add confirmed extra jumpers on at that time prior to the day of your party. Because of capacity limitations, we may not be able to accommodate more than 1-2 jumpers the day of your party.
10. What if I purchase too many jumpers or 1 of my jumpers doesn’t show?
Unfortunately, we do not refund unused jump passes of persons missing from your party. But anyone in your party can use the additional unused jump passes during the scheduled party jump time including adults! They will just have to fill out a waiver. All ticket sales are final.
11. How many pitchers of soda come with the party package? Are they endless?
2 pitchers of soda come with our Party package. Please keep in mind that 2 pitchers of soda typically cover the 10 party guests provided in the package, however, if you purchase additional jumpers, you may need to purchase additional pitchers of soda for $8.
12. Can I bring in bottled waters for my party guests?
2 pitchers of water are provided for the jumpers during the party. If you would like to purchase bottles of water, we have vending machines where you can purchase bottled drinks. No outside food or beverages permitted.
13. When is the last day I can order pizza for my party?
Pizza orders must be finalized at least 3 days in advance for a Weekday Party and by Wednesday before a Weekend Party. Basically, we have a 72 hours advance notice to order/change pizza order.
14. Can I add pizzas the day of the party if I have extra people arrive?
Because we do not make the pizzas here in the facility, they must be ordered from off site. Pizza orders must be finalized 3 days for Weekday Parties and by Wednesday before a Weekend Party. They cannot be added the day of the event.
15. How many slices come in a pizza? What types of pizza do you have?
Our pizzas come from our partners Marco’s Pizza. These pizzas are size large with 8 slices in each pizza. We offer both cheese and pepperoni. Unfortunately, due to the volume of pizzas we order, we are unable to customize pizzas or alter pricing based on specials Marco’s Pizza might be running. Cost is $15 per Large Pizza.
16. Can I bring in food to the party?
You are welcome to bring a cake or cupcakes if you have booked a scheduled birthday party, however we do not permit any other outside food in our facility. Please do not bring in snacks for your party guests or order pizza to the facility. We will ask you to take the food outside. No Ice Cream Please. DON’T FORGET YOUR CANDLES & LIGHTER!!! We do not keep extra in the building.
17. If my child has already been to Velocity and done the online or paper waiver, do I still need to fill out a waiver?
Yes, we require our paper waiver for all party guests and parents who are attending and planning on being on trampoline deck floor. These waivers can be found on the birthday party page of our website. They are valid only for the date of the party. Please sign the waivers for you & your child and bring it with you the day of the party.
18. One of my guests forgot their waiver. Can I sign the waiver for my child’s friend?
Unfortunately, we require the legal parent or guardian to sign for each child. Please do not sign the waiver for your child’s friend as this could pose an issue later on down the road.
19. Can I add an extra hour of jump time to my party package?
Absolutely! If you are looking to have your party guests jump an extra hour, we can add an extra hour onto your party package after your table time has finished (capacity limitations permitted). It will be $14 per jumper for the second hour. Remember, your table time is limited to the 45 minutes so you’re table time will have expired and presents/belonging need to be removed from table during extra jump hour time if purchased.
20. Can I bring my own decorations and balloons?
You are more than welcome to bring your own decorations if you have a preference. It is always helpful to drop them off before the party so that we can pre-set your table with your decorations. Please label your decorations with your name and party date and time if dropping off before the party. Our decorations are gender neutral and are celebration themed so they can be used for both birthdays and celebrations!